Returns & Refunds
How buyer protection, disputes, and refunds work on Second Stride.
Buyer Protection
Every purchase on Second Stride is protected. Your payment is held securely until you confirm delivery. If something goes wrong, we've got your back.
You're covered if:
- The item never arrives
- The item doesn't match the description
- The item arrived damaged
- You received the wrong item
Return policy (private sellers)
Second Stride is a peer-to-peer marketplace. For items sold by private individuals (not businesses), there is no general "changed my mind" return right. This is consistent with EU consumer protection law, which does not require a cooling-off period for C2C transactions.
However, if the item is not as described, significantly different from the photos, or defective in a way not disclosed in the listing, you can open a dispute and request a refund.
Return policy (business sellers)
When buying from a professional/business seller (marked with a blue badge), EU consumer protection law gives you a 14-day right of withdrawal. You can return the item within 14 days of delivery for any reason.
Contact the seller via the messaging system to arrange the return. Return shipping costs are typically paid by the buyer unless the item is defective.
How to open a dispute
- 1Go to Dashboard → Purchases and find your order
- 2Click "Open dispute" and select a reason
- 3Describe the issue in detail (minimum 20 characters) and upload evidence photos
- 4The seller is notified and can respond. Our team reviews and resolves the dispute, usually within 72 hours
Refund timeline
Questions about a return? Contact our team.